Grievance Redressal 

1. All the clients having complaint regarding any service or otherwise shall inform our customer service desk by writing mail to our E-mail ID – support@smartgainsfinancial.com To ensure timely recording and recognition of the grievance, the respective executive shall revert within 21 working days w.r.t redressal of such complaint. 

2. The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: -  

https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

• We aim to resolve all grievances within 21 working days from the date of receipt.

• If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System).

SCORES Portal: scores.sebi.gov.in.

• In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal.

ODR Portal: smartodr.in 

• For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: "Online Resolution of Disputes in the Indian Securities Market" available at the following link: https://smartodr.in/login.

• Details of Compliance Officer & Principal Officer :
  Name:  Vimal .K.
  Contact No.: +91- 95355-61616
  Email: vimash@rediffmail.com